Mooloolaba Surgery welcomes and accepts all new patients both during the week and on weekends. Please call us on 07 5665 9899 or book an appointment online via Hotdoc. Download a New Patient Form HERE

We offer standard appointments for the majority of our consultations. If you feel your medical problem requires a longer consultation or if you have several issues to discuss please discuss making a longer appointment with the receptionist at the time of booking.

Our practice is currently offering telephone consultations where appropriate for patients who have had a face-to-face consultation in our practice within the last twelve months. Please discuss this option with our receptionists who will advise if a telephone consultation is appropriate to your medical needs or if an in surgery appointment is required.

Telephone consultations may be billed at our usual surgery rates for a standard consultation. See our Fee Sheet.

This option is not available to new patients

Walk ins are always welcomed and will be allocated the first available consultation. Walk in patients will usually be required to wait as patients who have booked appointments are given first priority unless your presentation is an emergency.

You can download, fill out and bring into the clinic when you have your appointment.  Download the Request for Medical Records form HERE

All the Doctors and staff at Mooloolaba Surgery are committed to providing you with a high standard of patient care. However, we acknowledge that our patients have certain rights and we aim to support these rights as much as we can. If you feel we have not met your expectations, please contact our Practice Manager by phone on 07 5665 9899, alternatively, you can fill out a feedback form available on the Reception desk.

If you feel your matter has not been resolved, you can contact the Health Ombudsman on 133 646.

Mooloolaba Surgery highly motivates patients to follow up for their results, It is the policy of Mooloolaba Surgery to have all patients return for a consultation for their results, as we believe this enables the disclosure of essential information and enables the doctor to provide an explanation and discuss any further treatment plan. Mooloolaba Surgery doesn’t allow results to be given over the phone.

Electronic requests are handled by the Practice Manager for follow up with the GPs. Electronic requests can be sent via the form below – patients are advised that this facility is for incoming enquiries only as their confidentiality may be compromised. This also applies to information by fax unless we are assured that the information will be sent directly to a secure fax.

Patients are able to obtain advice or information related to their care by electronic means where the GP determines that a face-to-face consultation is unnecessary.

Mooloolaba Surgery offers Bulk Billing to patients under 16.

For further queries please speak to our Practice Manager or Senior Receptionist.

Calls from patients are not transferred to the Doctors at Mooloolaba Surgery due to privacy. Staff will take your details and pass a message to your Doctor; the staff will only interrupt a consultation if the matter is urgent.
Doctor’s will return phone calls at their discretion or may request an appointment to be made.

Our practice offers interpreter services

TIS – Translating Interpreter Service – if prior notification is given at least 24 hours in advance of the appointment.
NABS – This is a free service for the deaf and blind and is for sign language users and health care providers.
NRS – This is a government initiative that allows people who are deaf, hard of hearing and/or have a speech impairment to make, receive phone calls, NRS chat or sms relay.

Our practice adheres to the provisions under the Privacy Act 1988  with Amendments (Private Sector) Act and in line with the APP, therefore it is the policy of this practice to maintain security and confidentiality of personal health information at all times and to ensure that this information is only available to authorised members of staff.

The guidelines are available at https://www.oaic.gov.au/privacy/australian-privacy-principles/australian-privacy-principles-guidelines

If you would like further information about this practices’ information handling procedures, please talk to your doctor or receptionist.

The National Home Doctor Service provides our after hours care. See our Home Page for information